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The launch of the new contact tracing app for COVID-19 in England and Wales has been hit by complaints from some users that they are unable to download the app because of the age of their mobile phone, as reported This is Money on Thursday.
The NHS COVID-19 app requires Apple iPhone users to be running the iOS 13.5 version of the company's software, released last year but available to devices several years older, while users of Google’s Android require version 6.0, which was rolled out in 2015.
According to Apple, 92% of all iPhone devices it has introduced in the last four years globally are running at least iOS 13, which is able to upgrade to the 13.5 version required to access the app.
However, iOS 13.5 is not available on the iPhone 6 and 6 Plus, which were first released in 2014.
Health Secretary Matt Hancock said the "vast majority" of people had the right software, adding that some may need to upgrade their phone's operating system in order to access the app.
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